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General

Podback
What is Podback?
How can I change my password?
How often should I descale my machine?
I can't log in to my Coffee account
How many capsules are in a sleeve?
What can I do if an item I want to order is out of stock?

Orders & Delivery
What options are available for home delivery?
How can I track my order?
What options are available for collection?
How do I order capsules? What is the minimum order?
Delivery Update - November / December 2020

Returns & Exchanges
I want to return coffee
I want to return a machine
I want to return an accessory
How long will it take to be refunded for a returned item/order?

Product information
What can I do if an item I want to order is out of stock?
Are Nespresso Coffees kosher or halal?
How many capsules are in a sleeve?
Are the flavoured coffees natural?
Does the coffee contain Shellac or Bisphenol A?

Website & App support
I can't log in to my Coffee account
Where can I find my Membership Number?
How can I change my email address?
How can I change my password?
I can’t register online – it says there is a problem with my email address

Machine support
What do I do if my machine is broken?
How do I request a copy of my user manual?
How can I get a replacement part for my machine?
Where do I find a descaling kit for my machine?
How often should I descale my machine?
I find water in the tray that catches used capsules. Is this ok?

Subscription
Machine Subscription - What is it?
Machine Subscription - What's the credit? How is it applied?
Machine Subscription - What if you don't use your Nespresso credit?
Machine Subscription - What if you change your mind?
Machine Subscription - Who qualifies for this offer?
Machine Subscription - What happens to my credit if I cancel my Subscription?

Recurring order
What is a Recurring Order?
Are there any hidden fees for signing up for the Recurring Order service?
How does Recurring Order work?
What are my obligations for signing up for the Recurring Order service?
How will I know when my order will ship?
What are the shipping fees for a Recurring Order?

Brand & Promotions
Does you offer promotions?
Do you price match?
What is the Welcome Offer and how do I order it?
What is Nespresso & You?

Sustainability
How do I recycle my used capsules?
Why didn't I receive Collect+ labels with my Recycling Bags?
When will my recycling be collected?
Where are the recycling options located on the website and App?
How can I recycle my old coffee machine? / How do you contribute to WEEE?
What is Collect+?

Other
Complaints Policy
Contact Information